ANNOUNCEMENT
Incident Response

Services & Retainer

With 7000+ incidents investigated, we’re the most trusted incident response team in the world. Count on our product-agnostic capabilities to elevate your preparedness, response, and recovery.

Get Expert Assistance 24/7

Frontline experience to handle even the most complex incidents and mitigate financial, operational, and reputational impact

Intricate multi-cloud environments, a sprawling supply chain, an apparently infinite number of vulnerabilities and the continuous evolution of ransomware, data theft, and email compromise attacks are all incident scenarios you have planned for and frequently test against. You thoroughly investigate and remediate any incident, extinguishing chances for broader operational, regulatory, or reputational impact. You have Cybereason as your incident response (IR) partner.

Uniquely equipped to address the entire lifecycle of a cyber incident

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Rarely are cyber incidents handled with a strictly technical response. A single mistake can expose organizations to higher regulatory fines or litigation settlements, which is why our experts are trained to handle the technical aspects such as analysis, containment, and eradication, but are also litigation-aware with many carrying years of law enforcement experience. Coupled with our extensive relationships within the IR ecosystem of law firms, cyber insurance carriers and brokers and law enforcement agencies, we’re uniquely equipped to help you through the entire incident lifecycle.

DEEP BENCH OF EXPERTS

Over 60 elite incident responders stand ready to respond within minutes, 24x7, worldwide. With 7000+ incidents investigated, ranging from complex nation-state attacks to delicate business email compromises, we have the expertise to effectively handle any situation.
END-TO-END CAPABILITIES

From preparedness solutions such as custom incident response plans and tabletop exercises, to active response including analysis, containment, remediation, including disaster recovery and restoration, to post-incident services such as eDiscovery, breach notification, and expert witness you get end-to-end support from trusted incident response experts. 
FRONTLINE THREAT INTELLIGENCE

RACR, our proprietary Rapid Artifact Collection and Response tool enables faster data ingestion from cloud, endpoint, and network sources into a unified security platform, where findings are enriched by cutting-edge threat intelligence and security research from Trustwave SpiderLabs® so you stay ahead of the latest TTPs.

The Resilience Retainer – More Than a Typical IR Retainer

Rapid, Prioritized Response
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Guaranteed 24x7 response, with SLAs as rapid as 2 hours and no technology requirements (EDR, SIEM, etc.).

Access to All Consulting Services
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As much of your retainer can be applied to any of our consulting services at a discounted rate, including penetration testing, security assessments, tabletop exercises, and more.

No Money Loss
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A dollar-based model designed for easy usage and maximum value, the Resilience Retainer also includes a rollover allowance at the end of the term.

Cyber Insurance Compatibility
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The Resilience Retainer is compatible with most cyber insurance carriers under pre-negotiated rates for even faster response.

SUPERIOR INCIDENT RESPONSE, REGARDLESS OF TECH

Coupling RACR, our proprietary Rapid Artifact Collection and Response tool, with a unified security platform able to ingest 100s of cloud, SaaS, EDR, and network telemetry sources, Cybereason delivers superior incident response regardless of your current security technology stack.

 

This tech-agnostic approach allows our investigators to collect, analyze, hunt, contain and eradicate threats using any IR-grade endpoint agent like Cybereason, SentinelOne, Microsoft Defender, Crowdstrike Falcon or Cortex so you get rapid, precise response unemcubered by tech challenges.

Extensive Cloud & Supply Chain Expertise

Attackers are increasingly targeting cloud infrastructure, posing additional challenges that require specific skills and the right forensic tools. Coupled with the increased dependencies in the supply chain and the potential vulnerabilities posed by third-party software, vendors, and SaaS applications, incident response can become quite complex. 

Our team is versed in both host-based and cloud-specific forensics, accustomed to and equipped to handle complex hybrid environments and intricate supply chains. Our extensive experience includes successfully handling and effectively responding to some of the largest third-party attacks in history. 

Trusted & Recognized by IR Ecosystem

The intricacies of incident response are greatly simplified with the right experts at your corner, so our team has dedicated decades to build strong partnerships within the ecosystem of law firms, insurance carriers and brokers, law enforcement agencies, and alliance partners that can expedite investigations in myriad ways. 

We have a dedicated team committed to building and maintaining relationships with most cyber insurance brokers and carriers as well as hundreds of law firms globally. This allows us to offer exclusive benefits to our insured clients, ensuring they have the support they need in the event of a cyberattack.

Mitigating Legal and Reputational Risks

Effective incident responders must be litigation-aware and understand the reputational risk associated with certain incidents. Very often, incidents pose not just technical challenges, but regulatory, legal, and reputational risks. That's why we approach every investigation with a focus on mitigating these risks, carefully collecting and preserving evidence, following strict chain of custody procedures and closely collaborating with experienced breach counsel. 

When required, our forensic and eDiscovery experts work together to help analyze data at risk and accelerate findings.

Expanded incident response capabilities

Recovery and Remediation
Leverage our recovery and remediation services, including root cause analysis, post-breach infrastructure restoration, backup assessment and recovery, and recovery and remediation for active directory, exchange, and hypervisor systems. 
eDiscovery and Managed Review
Our eDiscovery solutions are both scalable and trial-tested, ensuring fast and accurate results. Our experts are trained in investigations and focus on generating insights from the data, rather than simply executing tasks. 
Breach Notification
Seamless access to world-renowned data breach notification services, call centers, and identity monitoring, identity theft restoration, and credit monitoring teams. Our global breach response expertise allows us to efficiently manage regulatory and reputational needs. 

SOLUTIONS CONTINUOUSLY SHAPED ON THE FRONTLINE

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Vulnerabilities discovered annually

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Cyber incidents investigated

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Seasoned experts worldwide

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Approved cyber insurance panels

Suspect an Incident?

Elite cybersecurity experts are available 24x7, worldwide.